REFUND & CANCELLATION POLICY

At JollyWands™, every product is custom made specifically for the customer after an order is placed. Because of the personalized nature of our products, orders require dedicated production time and cannot be treated like standard ready-to-ship merchandise.

By placing an order with JollyWands™, you acknowledge and agree to the following Refund & Cancellation Policy.

1. CUSTOM-MADE PRODUCTS

All JollyWands™ products are custom made after an order is submitted.

Production typically takes approximately 4–8 weeks.

The 4–8 week timeframe refers to production time only and does not necessarily include shipping and transit time.

Because your product is created specifically for your order, production may take several weeks. Customers agree to allow the full production period before requesting assistance regarding production delays.

2. ALL ORDERS ARE FINAL

Due to the custom-made nature of our products, all orders are considered final once production has begun.

We do not accept refunds, returns, exchanges, or cancellations for:

• Change of mind

• Incorrect expectations regarding production time

• Ordering the wrong product

• No longer wanting the product

• Failure to review product information before ordering

• Personal preference

• Delays caused by the customer

• Failure to provide required customization information

• Failure to respond to our messages regarding an order

Once your custom product has entered production, materials and labor may have already been committed specifically to your order.

3. CANCELLATION REQUESTS

Cancellation requests must be submitted as soon as possible after placing an order.

Because orders may enter production quickly, we cannot guarantee that a cancellation will be possible.

If production has already started, the order cannot be cancelled and is not eligible for a refund.

Submitting a cancellation request does not guarantee that the order will be cancelled.

4. REFUND REQUESTS & REQUIRED CONTACT

Customers must contact JollyWands™ directly before initiating any payment dispute, chargeback, or other claim.

To request assistance regarding an order, contact:

JollyWands@outlook.com

Please include your:

• Full name

• Order number

• Email address used for the purchase

• Detailed explanation of the issue

• Relevant photographs or other supporting information, if applicable

JollyWands™ must be given a reasonable opportunity to review and resolve the issue before a customer initiates a dispute or chargeback.

Submitting a chargeback or payment dispute without first contacting JollyWands™ may prevent us from having the opportunity to resolve the matter directly.

5. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, or materially different from what was ordered, contact us at JollyWands@outlook.com as soon as possible after delivery.

You may be required to provide clear photographs or videos showing the issue.

Each situation will be reviewed individually. If the issue is determined to be the result of a manufacturing defect or an error on our part, JollyWands™ may, at its discretion, provide an appropriate resolution such as a replacement or other remedy.

Normal wear and tear, accidental damage, misuse, modification, or damage caused after delivery does not qualify as a manufacturing defect.

6. PRODUCTION DELAYS

Our estimated production time is 4–8 weeks because each product is custom made.

Production times are estimates and may occasionally be affected by:

• High order volume

• Material availability

• Customization requirements

• Manufacturing issues

• Holidays

• Unexpected circumstances beyond our control

A production delay within or reasonably beyond the estimated timeframe does not automatically qualify an order for a refund.

7. SHIPPING & DELIVERY

The 4–8 week production period is separate from shipping and transit time.

Once production is complete, the order will proceed through the shipping process. Carrier delays, customs delays, weather, incorrect addresses, or other circumstances outside of JollyWands™'s control do not automatically qualify an order for a refund.

Customers are responsible for providing an accurate and complete shipping address at checkout.

8. CUSTOMER-PROVIDED INFORMATION

Customers are responsible for ensuring that all information submitted with their order is accurate.

This includes:

• Shipping address

• Contact information

• Customization details

• Product selections

• Any files, images, names, or other information required to create the order

JollyWands™ is not responsible for errors caused by incorrect information submitted by the customer.

9. PAYMENT DISPUTES & CHARGEBACKS

Before submitting a chargeback or payment dispute, customers must first contact JollyWands@outlook.com and provide JollyWands™ with an opportunity to address the issue.

Unauthorized or unjustified chargebacks may be challenged with the relevant payment processor using available order information, production records, communications, shipping information, tracking information, and the customer's acceptance of our store policies.

10. POLICY ACCEPTANCE

By completing a purchase through JollyWands™, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy, including the 4–8 week custom production timeframe.

If you do not agree with these terms, please do not place an order.

Customer Support:
JollyWands@outlook.com

JollyWands™ reserves the right to review individual situations and determine the appropriate resolution in accordance with applicable law. Nothing in this policy is intended to remove or restrict any rights that cannot legally be waived.